Online Bank Info

Online Bank Info

KeyBank Customer Service

KeyBank Customer Service is open 24 hours through its automated phone service. You may need to type in a few numbers on your touch-tone phone device in order to get access to information related to your bank account in Key Bank. First dial the customer service number, which is 800-539-2968, and then enter your bank account number. You may also be asked to enter a Key Telephone Access Code or the last four digits of your SSN. You can also use the ATM or Debit Card number with its associated PIN in place of the account number.

The automated voice response system and the pre-recorded menu allow you to use this customer service phone number on a 24x7 basis. However, if you need to talk to a live person you must use the service within office hours, which are from 7:00 a.m. to 12:00 a.m. Monday through Friday, and from 8:00 a.m. to 9:00 p.m. on Saturday and Sunday.

Moreover, the bank offers other options as well to help you contact its customer service representative. These may include sending an e-mail, visiting a branch location, chatting online with a bank representative, and even placing a customer service specific question on a social networking website like Twitter.com. You can find the address of a Key Bank branch location at our website also.

You can find the e-mail form available on the website of the bank, and you are likely to receive a reply within one or two days after sending the completely-filled form. The chat services are also available, and a logo displaying “Chat Available” can be seen on the website of the bank when the services are available online. If you are using Twitter, make sure not to write account number or any other personal information. A representative is usually available between 7:00 a.m. and 10:00 p.m. Monday through Friday and 9:00 a.m. and 5.30 p.m. on weekends to provide an instant response to your question.

KeyBank Customer Service Phone Numbers

Here is a complete list of phone numbers for KeyBank customer service for personal banking.

Account Information800-539-2968
Online Banking800-539-1539
Fraud Reporting800-433-0124
Credit Card800-539-2968 (for former HSBC cardholders 888-539-4249)
International716-838-8600 (call collect)
TDD/TTY800-539-8336
Lost or Stolen Card (Debit, Credit or ATM)800-539-9056

For more information visit the KeyBank website www.key.com.


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