Online Bank Info

BB&T Customer Service

By Oliver Smith on April 21st, 2014   

BB&T, a.k.a. Branch Banking and Trust, is a major US bank with operations in over 1800 locations nationwide. With a history that spans more than 100 years, the bank has expanded tremendously by mergers and acquisitions, and today it has maintained a significant presence in over a dozen US states. Along the course of its journey it continued to add a large number of new customers every year making it one of the largest financial institutions in the country.

To help it customers nationwide and internationally, it has put in place a customer support service that is known for quick action and immediate response. The bank has adequately taken advantage of the development in communication technology to establish a customer service department that is easily accessible through various channels no matter where you are located in the world.

BB&T Customer Service can be availed online as well as via phone and mails. One can even send secure email using its online platform and at certain occasions customers are also provided with fax numbers and several other options to get immediate solutions to their complaints and queries. If you have enrolled in online access to your account, you can find it comparatively easy to seek answers to your questions through secure online contact form.

Others can use its 24 hours automated telephone line to get assistance with general account inquiries, questions about balances and other BBT services. Check our next section to find complete details on BB&T 24 hour Customer Service and independent numbers for different departments and regional offices.

BB&T Bank Customer Service Phone Number

The automated telephone line, which is accessible 24 hours a day, 7 days a week, is 1-800-226-5228. Use this number to find latest information about your checking, savings, credit lines, credit cards, CDs, and most other personal and business accounts. Moreover, you can also talk to a customer service representative or client service associate from 6:00 a.m. until midnight ET. Just press 0 after selecting one of your BB&T accounts. If you need some kind of support for BB&T online banking you can call 1-888-228-6654. The fax number for online banking support is 775-640-0744.

Here is a complete list of phone numbers to contact different departments of the bank separately and get immediate solutions regarding any personal or business account.

Credit Cards 1-800-476-4228
EasySend 1-866-785-3614
Insurance Claims Center 1-800-990-4228
Investment Services 1-800-453-7348
Loan Information Line 1-888-562-6228
Mortgage Servicing Center 1-800-295-5744
Capital Markets 804-649-3972
Treasury Management 1-800-810-5625, 1-800-774-8179
Corporate Lending Services 336-733-2752
Merchant Services 1-877-672-4228
Payroll Services 1-877-228-7765

Branch Banking & Trust has regional offices in California, Connecticut, Florida, Georgia, Massachusetts, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Virginia. Here are the phone numbers to contact its regional offices in these states.

Huntington Beach CA 714-372-7200
San Francisco CA 415-276-0329
Hartford CT 860-249-7000
Boca Raton FL 561-955-7010
Atlanta GA 404-442-5000
Boston MA 617-316-1330
Red Bank NJ 732-383-4000
New York NY 1-800-896-9868
Charlotte NC 704-954-1000
Columbus OH 614-985-3646, 1-888-440-3646
Philadelphia PA 215-854-6428
Mt. Pleasant SC 843-849-0535
Nashville TN 615-340-8300
Richmond VA 804-649-3900


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