Bank of America Mortgage Customer Service Phone Number is 1-800-669-6607 for existing BofA and Countrywide Financial customers. This is actually the phone number for BAC Home Loans Servicing, LP that came into existence after the merger of Countrywide Financial with Bank of America, and now acts as the servicing division for the customers of both these entities. This phone line is open Monday through Friday between 7 a.m. and 7 p.m. Local Time.
The customer service phone number for new mortgage applications may vary from one state to another, but in most cases is found to be 1.800.270.5746. A resident of California or Florida can use this phone number to obtain information as well as apply online. This phone line remains open between 8 a.m. and 10 p.m. ET on Monday through Friday and between 8 a.m. and 6.30 p.m. ET on Saturday.
It is likely that you will get to talk to a live person who might be a specialist loan officer that can offer a guided solution to your typical mortgage-specific questions and help you complete the application process over phone or online. Moreover, it is possible to visit the nearest mortgage office or a Bank of America banking center.
There are several other communication channels that Bank of America has kept open for mortgage customers. One can send an email using the secured emailing system of the bank or you may like to request for a chat session to get solutions to your specific questions in real time. You can use the locator tool available online to locate a nearby branch office and meet a mortgage loan officer personally. It is even possible to write mails to the bank’s home mortgage customer service department. Here is the mailing address:
Bank of America
ATTN: Correspondence Unit
PO Box 5170
Simi Valley, CA 93062
Additional resources can be found at the Contact Us page of the Bank of America website: